Support

Answers to the common questions, and how to reach us.

Need a hand? Email hello@getnudge-app.com and we'll get back to you, usually within two working days.

Getting connected

How do I add someone?

The quickest way is to set them a task. Tap +, choose Someone new, type their name and the task, and send the invite the app writes for you. You can also open People and choose Add a Person to share your code.

Someone sent me a link or a code

Tap the link on your iPhone and Nudge opens and connects you. If you only have the 6 character code, open People in the app and choose Enter a Code.

Why can't I add a fifth person?

The free plan covers you and four people. The Monthly and Family plans remove the limit. Someone else can always add you, whatever plan you're on.

Tasks and notifications

I'm not getting notifications

Open your iPhone's Settings, then Notifications, then Nudge, and check Allow Notifications is on. Also check a Focus mode isn't silencing them.

The task isn't on my Lock Screen

The Lock Screen card appears after you've opened the app, and iOS removes it after about eight hours, so open Nudge to bring it back. You can also add the Nudge widget: touch and hold your Lock Screen, tap Customise, then add a widget.

Can I tick off a task without opening the app?

Yes. Use Mark Done on the Lock Screen card, on the widget, or on the notification.

Plans and payment

How do I cancel?

Open your iPhone's Settings, tap your name, then Subscriptions, then Nudge. Or in the app, open Settings and choose Manage Subscription.

I paid but the app still says Free

In the app, open Settings, tap Plan, then Restore Purchases.

How does the Family plan work?

One person buys it, and it is shared with everyone in their Apple Family Sharing group, up to six people.

Your account

How do I delete my account?

In the app, open Settings and choose Delete Account. Your profile, connections and tasks are removed straight away. If you have a paid plan, cancel it in your iPhone's Settings as well, because deleting your account does not cancel a subscription.

I've got a new iPhone

Install Nudge and sign in with the same Apple Account. Your people and tasks come back.